Refund Policy

At VOSGESGlobal, we are committed to providing high-quality products and customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a 30-day return policy, subject to the terms outlined below.

Return Eligibility

To qualify for a return:

• The item must be in the original condition you received it, unused, and in its original packaging.
• A receipt or proof of purchase is required.
• Items sent back without prior return authorization will not be accepted. Please contact us at support@vosgestrove.com to initiate the return process.

Note: The customer is responsible for return shipping costs, and all returns must be coordinated through our logistics department.

Damages and Issues

Upon receiving your order, please inspect the items carefully. If you find any defects, damage, or if you received the wrong item, contact us immediately at support@vosgestrove.com. We will evaluate the situation and take appropriate steps to resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including:

• Custom products (e.g., special orders or personalized items)
• Personal care goods (e.g., dental care, beauty products)
• Hazardous materials, flammable liquids, gases, and consumables such as cleaning solutions, tablets, and crystals.

Please contact us if you have questions about the returnability of a specific item.

Non-Returnable Items:

• Sale items
• Gift cards

Exchanges

If you need to exchange an item, the quickest way is to return the original item and place a new order for the desired product once the return is accepted.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. The item must be returned in its original condition, unworn, unused, and in its original packaging. You are responsible for return shipping and customs clearance costs. A receipt or proof of purchase is required.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, and you have not received your refund, please contact us at support@vosgestrove.com.