International Shipping Notice

At VOSGESGlobal, we are committed to providing our customers with a seamless shopping experience, no matter where they are located. However, when it comes to international shipping, there are some important details that our customers should be aware of:

Customs Duties, Taxes, and Fees

International shipments may be subject to customs duties, taxes, and brokerage fees imposed by the destination country. These charges vary based on the laws and regulations of the country to which the goods are being shipped, as well as the specific courier service used. It is important to note that these charges are not included in the purchase price or shipping cost displayed on our website.

Responsibility for Charges

As the buyer, you are responsible for any additional charges that may be levied by your country's customs authorities. VOSGESGlobal does not have control over these fees and cannot predict their exact amount. We recommend that you contact your local customs office or the courier’s local representative for further information regarding these potential charges.

Customs Clearance and Delays

Customs clearance procedures can occasionally result in delays beyond our original delivery estimates. These delays are beyond the control of VOSGESGlobal and can vary significantly from country to country. We advise you to stay in contact with the courier and to be prepared for potential delays when placing an international order.

Providing Accurate Shipping Information

To avoid delays and complications, please ensure that all shipping information provided at checkout is accurate and complete. This includes your full address, postal code, and any other details that may be required for the delivery in your country.

Prohibited and Restricted Items

Certain items may be prohibited or restricted from being imported into your country. It is your responsibility to ensure that the items you are purchasing comply with the import regulations of your country. VOSGESGlobal is not liable for any items that are detained or confiscated by customs.

Contact Information

For further assistance regarding international shipping, you may contact our customer service team at support@vosgestrove.com. We are here to help you with any questions or concerns you may have regarding your international order.